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About SafeRoute Medical Transport, LLC

SafeRoute Medical Transport, LLC is a Hampton Roads–based medical courier company specializing in HIPAA-compliant transportation of medical specimens, prescriptions, records, and healthcare materials. Founded as an owner-operated business, SafeRoute was built to deliver reliability, compliance, and trust to the healthcare community.
Every delivery is handled with precision, accountability, and care — because in healthcare, timing and security save lives.

Mission:
To provide secure, reliable, and on-time medical transportation with uncompromising standards of safety and compliance.

Vision:
To become Hampton Roads’ most trusted HIPAA-compliant medical courier partner.

Frequently Asked Questions

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1. What services does SafeRoute Medical Transport offer?

We provide HIPAA-compliant transportation of medical specimens, prescriptions, medical records, hospital materials, home health supplies, STAT deliveries, and scheduled route services.

2. Are you HIPAA compliant?

Yes. SafeRoute Medical Transport operates under strict HIPAA compliance standards. All Protected Health Information (PHI) is handled with confidentiality, secure transport procedures, and controlled access.

3. What areas do you serve?

We proudly serve all of Hampton Roads, Virginia, including Norfolk, Virginia Beach, Chesapeake, Newport News, Hampton, Suffolk, and surrounding areas.

4. Do you provide STAT or emergency deliveries?

Yes. We offer STAT and on-demand medical deliveries with immediate dispatch for time-critical healthcare transportation needs.

5. What types of facilities do you work with?

We work with:

  • Hospitals

  • Laboratories

  • Pharmacies

  • Urgent Care Centers

  • Home Health & Hospice Agencies

  • Physician Offices

  • Long-Term Care Facilities

6. Are your vehicles insured and secure?

Yes. All deliveries are performed using fully insured vehicles. Transport containers are secured, and vehicles remain locked when unattended to protect sensitive materials.

7. How do you ensure chain-of-custody?

Every delivery is documented with:

  • Verified pickup information

  • Secure transport protocols

  • Signature-required delivery

  • Time-stamped proof of delivery

This ensures full accountability from pickup to drop-off.

8. Do you offer scheduled delivery routes?

Yes. We customize daily, weekly, and multi-stop scheduled routes for clinics, laboratories, and pharmacies that need consistent service.

9. How do I request a quote or schedule service?

You can request service by:

  • Calling our dispatch line 757-563-4755

  • Emailing admin@saferoutemedical.com

  • Submitting a request through our Request a Quote page on the website

10. How quickly can services be started after setup?

Once basic service details and billing are established, many clients can begin service the same day or within 24 hours, depending on routing and urgency.

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