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Privacy Policy

SafeRoute Medical Transport, LLC
Effective Date: [Insert Date]

SafeRoute Medical Transport, LLC (“SafeRoute,” “we,” “our,” or “us”) is committed to protecting the privacy and security of all personal and medical information entrusted to us. This Privacy Policy explains how we collect, use, protect, and disclose information through our website and during the course of our medical courier services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Business or facility name

  • Pickup and delivery addresses

b. Medical & Sensitive Information

  • Limited Protected Health Information (PHI) only as required to perform courier services

  • Package identification numbers

  • Delivery confirmation signatures

We collect only the minimum information necessary to perform our services in compliance with HIPAA.

2. How We Use Your Information

We use collected information solely to:

  • Provide medical courier and logistics services

  • Process pickup and delivery requests

  • Communicate service updates

  • Maintain chain-of-custody documentation

  • Maintain regulatory and legal compliance

  • Improve service operations

We do not sell, rent, or trade personal or medical information.

3. HIPAA Compliance

SafeRoute Medical Transport, LLC operates in accordance with the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) is handled using strict confidentiality, secure storage, and controlled access. Access to PHI is limited to authorized personnel only.

4. Data Security

We implement industry-standard safeguards to protect your information, including:

  • Locked transport containers

  • Secure vehicles

  • Restricted access to records

  • Encrypted digital communications when applicable

  • Immediate incident reporting procedures

While no system can be guaranteed 100% secure, we take every reasonable precaution to protect your information.

5. Information Sharing & Disclosure

We may only disclose information when:

  • Required by law or court order

  • Necessary to complete delivery services

  • Required by regulatory authorities

  • Authorized by the client

We do not disclose PHI or personal data for marketing purposes.

6. Website Cookies & Tracking

Our website may use basic cookies for:

  • Site functionality

  • Performance analytics

  • User experience improvement

You may disable cookies through your browser settings. Cookies do not collect PHI.

7. Third-Party Services

We may use trusted third-party tools for:

  • Website hosting (Wix)

  • Email communication

  • Payment processing

  • Mapping and navigation

These providers are required to maintain appropriate security and confidentiality standards.

8. Client Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request limitation on use of your data where applicable

Requests must be submitted in writing to the contact information below.

9. Retention of Information

We retain records only as long as necessary to:

  • Fulfill service obligations

  • Meet legal and regulatory requirements

  • Maintain business records

After retention periods expire, records are securely destroyed.

10. Privacy Policy Updates

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new effective date.

11. Contact Information

For privacy questions or concerns, contact:

SafeRoute Medical Transport, LLC
Hampton Roads, VA
📞 Phone: 757-563-4755
📧 Email: admin@saferoutemedical.com

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